Privacy Policy

1. Introduction

Pure Stream Water Solutions NWF (“Pure Stream,” “we,” “us,” or “our”) operates the website located at purestreamwatersolutionsnwf.com (the “Site”) and provides water well drilling, pump service, and water filtration services in Northwest Florida (the “Services”). This Privacy Policy describes the categories of information we collect, how we use and disclose that information, and the choices available to you. By accessing the Site or submitting information to us, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

Information you provide. When you submit a booking or quote request, call us, or otherwise contact us, we collect the information you choose to provide, which may include your first and last name, city and state, telephone number, email address, service address, and a description of the work you are requesting.

Information collected automatically. Our hosting and analytics providers may automatically log technical information such as IP address, browser type, device identifiers, referring pages, and dates and times of access. This information is used for security, diagnostics, and to understand aggregate Site usage.

Cookies and similar technologies. The Site may use cookies or local storage to maintain session state and measure performance. Most browsers allow you to refuse or delete cookies; doing so may affect Site functionality.

We do not knowingly collect Social Security numbers, financial account numbers, health information, biometric data, or other sensitive personal information through the Site.

3. How We Use Information

• To respond to inquiries, schedule appointments, and prepare estimates and quotes;
• To perform, invoice for, and support the Services you request;
• To communicate with you by phone, text message, or email regarding your request;
• To maintain business records and comply with applicable legal obligations;
• To operate, secure, troubleshoot, and improve the Site; and
• To establish, exercise, or defend legal claims.

We do not sell or rent your personal information, and we do not share it with third parties for their own direct marketing purposes.

4. Text Messages and Calls

By providing a telephone number, you consent to be contacted at that number by Pure Stream, including by autodialed or prerecorded calls and SMS text messages, regarding your service request. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to a text message or by telling us you no longer wish to be contacted.

5. Disclosure of Information

We may disclose information: (a) to service providers who perform functions on our behalf, such as website hosting, database storage, email delivery, and scheduling, and who are permitted to use the information only to provide those services; (b) to subcontractors or suppliers as necessary to perform work you have requested; (c) to comply with a subpoena, court order, or other legal process, or where required by applicable law or regulation; (d) to protect the rights, property, or safety of Pure Stream, our customers, or others, including to investigate suspected fraud or misuse; and (e) in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to this Privacy Policy.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to service your account, maintain records of work performed, resolve disputes, and comply with our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You transmit information to us at your own risk.

8. Your Choices and Rights

You may request that we correct or delete the personal information you have submitted, or that we stop contacting you, by using the contact details below. Depending on your state of residence, you may have additional rights under applicable law, including the right to know what personal information we have collected and the right to request its deletion, subject to legal exceptions. We will not discriminate against you for exercising any such right. We may need to verify your identity before responding to a request.

9. Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will delete it promptly.

10. Third-Party Links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above indicates when it was last revised. Your continued use of the Site after any change constitutes acceptance of the revised policy.

12. Contact Us

Pure Stream Water Solutions NWF
Northwest Florida
Phone: (850) 461-5563
Website: purestreamwatersolutionsnwf.com